JohnnyVoIP's web telephony bridge made simple through flash based solutions of WebPhone (flashphone), Click-to-call, and voice enabled applications.

JohnnyCaller

The Web 2.0 Version of a 1-800 Number

The JohnnyCaller solution allows web developers to easily integrate VoIP communications into their websites using Adobe's ubiquitous Flash Player. JohnnyCaller bridges the gap between the web and the phone, delivering customer and sales inquiries to your existing telephony and IP-PBX infrastructure.

Unlike traditional Click-to-Call, JohnnyCaller allows visitors to use their internet connection, speakers, and microphone to communicate directly from the website. As an alternative it also provides ring back, where the user enters their phone number and the PBX calls them back.

Enhance Customer Communication

JohnnyCaller allows you to provide your customer with a seamless way of contacting you. Allowing the user to call you immediately changes the question about contacting your organization from a "why should I?" to a "why not?" and in turn reduces website abandonment.

Users now have a no-cost alternative to using a phone or other forms of communication, such as web forms or email which have a slower response time, and better positions corporations to turn customer inquiries into sales. International customers no longer have to pay high phone charges to contact you. Instead, telephony information is tunneled over the web into your existing IP-PBX structure, saving your customers money, while extending your market reach.

Leverage Your Existing IP-PBX

JohnnyCaller enables you to push out a service leveraging your IP-PBX investment. Instead of purchasing costly toll free numbers and PSTN lines, your company can cut out the telephone company and pipe calls straight from the web into your IP-PBX. This can result in a huge cost savings for any organization that handles numerous calls from their website.

Increase Contact Center Efficiency

The JohnnyCaller solution can provide contextual information along with a call. This saves the phone operator time by collecting information and then presenting it along with the call as it comes in. This can be setup to alleviate stress on your IP-PBX by directing users straight to a particular branch rather than having them navigate through a complex IVR that requires resources on your PBX.

Easy to Use, Simple to Integrate, Quick to Deploy

JohnnyCaller is both easy to use for the end user, simple to integrate for your web developers, and quick to deploy for your IT department. The process of connecting a webpage visitor to your phone is seamless, requiring no unwanted downloads.

Your developers can quickly and easily select the needed features, apply rules for directing the customer call, and then be presented with a block of HTML code that can be easily copied and pasted into any page the developer wants. Once the code is in the page, it's ready to be used by the world. The JohnnyVoIP system is quick to deploy into your IT infrastructure because it easily connects to your current IP-PBX using open standards and any configuration is simply call routing.

Features:

  • Open Standards - Allows for a variety of integration options
  • Call Switching - Immediately connects calls from the web to the phone
  • Scheduled Ring Back - Visitors can request to be called back at a specific time or right away
  • IVR Pass-through - Quickly and easily push calls to where they need to be, skipping unnecessary IVR menus
  • Contextual Information - Pass along contextual information to the recipient so they can quickly and easily meet the caller's needs
  • Call Recording - Record calls so they can be reviewed at a later date
  • Direct to Voicemail - Allow callers to leave messages for specific departments or individuals, and delivers messages by email or through an online portal
  • Intelligent Routing - Calls can be routed based on a number of factors including the day of week, time of day, "Find me/Follow me" preferences, or other custom configurations
  • Easy Integration - Simple configuration, open standards, and copy/paste code blocks allow for quick integration into both your IP-PBX and web infrastructures

Usability & Trust

The JohnnyVoIP approach makes the life of your end users simple. The user never has to worry about installing any software, or authorizing any web specific content for your site. The only security dialog a user will see is Adobe Flash's permission dialog, where they are simply asked to grant access to their microphone. If they tell Flash Player to remember these permissions, the dialog will never have to be shown again. With Flash Player 9 already installed on 97% of computers to date, it makes for a Zero-Install solution.

Professional Services

JohnnyVoIP offers integration and customization of all of our systems. Have a style in mind, but don't have time or resources to implement it? Whether the changes are large or small, JohnnyVoIP is dedicated to assisting you in creating custom content to match your organization's needs.

For custom solutions contact sales@johnnyvoip.com and we can start discussing how to bring your company into the future of Rich Internet Telecommunications.